When contacting Dragon Ace Casino Support, sending a screenshot can be very helpful. You can show us exactly what you are seeing. Here is how to take a screenshot:
iOS devices
Press and quickly release the Home button and the Sleep/Wake button at the same time.
See this official explanation from Apple: How to take a screenshot on your iPhone, iPad, and iPod touch
Android devices
Press and hold down the Volume Down button and Power button at the same time for 1-2 seconds. Or press the Power button and Home button at the same time for 1-2 seconds.
See this video for more detailed explanations: How to take screenshots on Android
Amazon devices
Press and hold down the Volume Down button and Power button at the same time for 1-2 seconds.
See this for more detailed explanations: Take Screenshots on Almost Any Kindle Device