NOTE: chips cannot simply disappear. If you think you are missing chips, please check the following:
1. Connection issue
If your internet connection is unstable or slow, it may sometimes seem as if chips have disappeared, this is only momentary.
Please exit the game and login again, Your balance will be shown correctly.
Additionally, if you were disconnected while playing and you lost chips, please consider the two cases below:
A. The server takes your bet into account
If a connection loss happens after you bet or during the game, the server will take placed bets into account. In this case, the outcome of the game will affect your chips. You will receive the correct win or a loss chip adjustment for that game even if you were not able to see the game yourself.
B. The server does not take your bet into account
If a connection loss happens before your bet, the server will not take that bet into account. In this case, the outcome of the game will not affect your chips and you will not have lost the chips of the bet.
2. Friends & Family
If your chips disappear, please check that your friends or family have not borrowed your device and played on their own.
However, If you suspect that the safety of your account has been compromised, we recommend that you change your password immediately.