If you’re experiencing performance issues, please try the following solutions:
1. Check your internet connection
If you’re playing on a Wi-Fi connection, make sure that you are not playing too far from your router; the signal is stronger when closer.
2. Close other apps
If many apps are open at the same time on your device, your connection and game performance can be affected. Follow these steps to close other apps:
iOS
A. Press your home button twice quickly
B. Your open apps will be displayed. Swipe apps upwards to close them
C. Re-start Dragon Ace Casino
Android
A. Click and hold your home button for a few seconds
B. Your open apps will be displayed. Swipe apps to the right to close them
C. Re-start Dragon Ace Casino
3. Make sure you have the latest version of Dragon Ace Casino
4. Make sure you have the latest version of your device OS
5. Restart your device
6. Uninstall/Re-install Dragon Ace Casino
[Warning] If you’re using a guest account, this step will remove your account from your device and you may not be able to retrieve it. Therefore, please make sure that you first convert your account to a Facebook or email account before proceeding.