Please be aware that chips will never simply disappear from your account. If you think you are missing chips, please check the following:
1. Connection issue
If your internet connection is unstable or very slow, it may seem like chips disappeared sometimes, but it is only momentary.
Please exit the game and login again, your balance should be restored.
Additionally, if you were disconnected while playing and you lost chips, please consider the two cases below:
A. The server takes your bet into account
If the connection loss happens after your bet or during the game, the server will take it into account. In this case, the outcome of the game will affect your chips and result in a win or a loss for you, even though you may not be able to see the game yourself due to your disconnection.
B. The server does not take your bet into account
If the connection loss happens before your bet, the server will not take it into account. In this case, the outcome of the game will not affect you whether you would have won or lost.
2. Friends & Family
If your chips disappear, please check if your friends and family didn’t borrow your device and play on their own.
However, if you have reasonable doubts that the safety of your account has been compromised, we recommend that you change your password immediately.